Returns & Exchanges
At Stickley, we stand behind the enduring craftsmanship of our furniture and offer a flexible return process to ensure your home is perfectly appointed. If you are not completely satisfied with your purchase, you may initiate a return for eligible items within 30 days of delivery.
Initiate Your Request
Contact our Guest Services team or visit your local Stickley showroom with your original order number and receipt to begin the return authorization process.
Prepare for Pickup
Ensure all furniture items are in original, showroom condition; our white-glove delivery team will coordinate a convenient time to inspect and retrieve the pieces from your residence.
Quality Inspection
Once the items arrive at our regional distribution center, our master craftspeople will perform a thorough quality inspection to verify the condition of the hardwood and upholstery.
Refund Processing
After inspection approval, a refund will be issued to your original payment method, minus applicable restocking and delivery fees, typically within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing